Installation¶

From tarball¶

Uncompress and unarchive the tarball:

tar -zxvf ltb-project-service-desk-*.tar.gz

Install files in /usr/share/:

mv ltb-project-service-desk-* /usr/share/service-desk

You need to install these prerequisites:

Apache or another web server
php
php-ldap
Smarty (version 3)

Debian / Ubuntu¶

Configure the repository:

vi /etc/apt/sources.list.d/ltb-project.list

deb [arch=amd64] https://ltb-project.org/debian/stable stable main

Import repository key:

wget -O - https://ltb-project.org/documentation/_static/RPM-GPG-KEY-LTB-project | sudo apt-key add -

Then update:

apt update

You are now ready to install:

apt install service-desk

CentOS / RedHat¶

Warning

You may need to install first the package php-Smarty which is not in official repositories.

Configure the yum repository:

vi /etc/yum.repos.d/ltb-project.repo

[ltb-project-noarch]
name=LTB project packages (noarch)
baseurl=https://ltb-project.org/rpm/$releasever/noarch
enabled=1
gpgcheck=1
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-LTB-project

Then update:

yum update

Import repository key:

rpm --import https://ltb-project.org/documentation/_static/RPM-GPG-KEY-LTB-project

You are now ready to install:

yum install service-desk

Docker¶

Prepare a local configuration file for Service Desk, for example /home/test/servicedesk.conf.php.

Start container, mounting that configuration file:

docker run -p 80:80 \
    -v /home/test/servicedesk.conf.php:/var/www/conf/config.inc.local.php \
    -it docker.io/ltbproject/service-desk:latest