Installation
From tarball
Uncompress and unarchive the tarball:
tar -zxvf ltb-project-service-desk-*.tar.gz
Install files in /usr/share/
:
mv ltb-project-service-desk-* /usr/share/service-desk
You need to install these prerequisites:
Apache or another web server
php-ldap
php-fpm >= 7.3
smarty (version 3 or 4)
Debian / Ubuntu
Warning
Due to a bug in old Debian and Ubuntu smarty3 package, you may face the error syntax error, unexpected token "class"
.
In this case, install a newer version of the package:
# wget http://ftp.us.debian.org/debian/pool/main/s/smarty3/smarty3_3.1.47-2_all.deb
# dpkg -i smarty3_3.1.47-2_all.deb
Import the PGP key:
apt install curl gpg
curl https://ltb-project.org/documentation/_static/RPM-GPG-KEY-LTB-project | gpg --dearmor > /usr/share/keyrings/ltb-project-openldap-archive-keyring.gpg
Configure the repository:
vi /etc/apt/sources.list.d/ltb-project.list
deb [arch=amd64 signed-by=/usr/share/keyrings/ltb-project-openldap-archive-keyring.gpg] https://ltb-project.org/debian/stable stable main
Then update:
apt update
You are now ready to install:
apt install service-desk
You should now proceed to Apache installation and configuration or to Nginx installation and configuration
CentOS / RedHat
Configure the yum repository:
vi /etc/yum.repos.d/ltb-project.repo
[ltb-project-noarch]
name=LTB project packages (noarch)
baseurl=https://ltb-project.org/rpm/$releasever/noarch
enabled=1
gpgcheck=1
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-LTB-project
Then update:
dnf update
Import repository key:
rpm --import https://ltb-project.org/documentation/_static/RPM-GPG-KEY-LTB-project
You are now ready to install:
dnf install service-desk
You should now proceed to Apache installation and configuration or to Nginx installation and configuration
Docker
Prepare a local configuration file for Service Desk, for example /home/test/servicedesk.conf.php
.
Start container, mounting that configuration file:
docker run -p 80:80 \
-v /home/test/servicedesk.conf.php:/var/www/conf/config.inc.local.php \
-it docker.io/ltbproject/service-desk:latest
From git repository, for developpers only
You can get the content of git repository
Update composer dependencies:
composer update
Depending on your php version, this command will determine the versions of composer dependencies, and create a composer.lock
file. Then it will download these dependencies and put them in vendor/ directory.
Then you can follow the instructions from From tarball, especially the prerequisites.